DELIVERY POLICY / Shipping Policy
International orders are usually shipped through biggest and famous forwarders like DHL, FedEx, Aramex, EMS, etc.
You may choose your forwarder from the list offered in checkout cart section after selecting of your country. If you didn't find an appropriate forwarder from the list we offer which fits your requirements, please enter in your order comments field "offer me other forwarder due to.." At the end we would like to know the reason why you prefer other forwarders.
It is possible that we can find you cheaper rates or more convenient forwarders. Cheapest forwarders are not usually as reliable as the biggest known worldwide forwarders and most of them don’t provide any tracking information. To avoid big delays in delivery we recommend to choose only best forwarders from the list.
Delay in delivery may happen with any forwarder. We consider that goods been sent (dispatched) since the moment we sent your order to the selected forwarder.
We try hard to get your ordered product(s) delivered shortly, but we can't be responsible for any delays in delivery by any forwarder.
REFUND/RETURN POLICY
Please be informed that we do refunds only to the same credit card and(or) card holder from which the payment been received first by https://dubaiautodeal.com/
We don't refund payments to third parties. Refunds are only to the same verified credit card.
Refund of received amount may take up to 45 days depending on both banks regulations “Refunds will be done only through the Original Mode of Payment”.
You can request for quick refund within 12 hours since you made payment (if payment received by https://dubaiautodeal.com/ ) If more than 12 hours passed since you made order but less than 48 hours please send us an email (submitted in your order) stating that you need a full refund or partial refund.
Usually for all orders containing available items (ready stock) this items are considered to be sent (dispatched to forwarding company) for local orders within 24 hours and international orders 24 to 48 hours since the time of received payment. After this time the available goods are usually already out for delivery and no refund can be done
It is aggreed that our(seller) responsibilies for the buyers purchases(goods condition, safety and time of delivery) end at the moment when shipment(goods) was handovered or collected by shipping agent(shipping forwarder or airline) and from that moment shipping agent(shipping forwarder or airline) is responsible for the goods condition, safety and time of delivery.
Seller is not responsible to compensate any sold item(s) value or delivery cost paid by the buyer. If buyer received purchased item(s) damaged or with delay, he(she) may request shipping agent (or airline) to compensate that loss according to that particular agent(or airline) refunds or compensation policy.
CANCELLATION AND REPLACEMENT POLICY
It may happen, that you got the wrong item from us (for example: totally different item from the one you paid for. Item shape is different or missing part(s) or car accessories which description on dubaiautodeal.com totally don't correspond to the item you received) In this case we may request you to send us a few photos of that wrongly received item and if we are wrong we will ask you to send it back to us in the same packing as you originally received and we will send you a correct item replacement (if it is available in stock) and we will cover the shipping cost (so that you don’t need to pay for delivery twice). If the item you ordered is not available to replace with, we will send you full payment refund.
We don’t cover the Taxes, Airport to destination trucking and other fees- we only issue refunds out of received money.
What to do if you received the item but didn't like it? We know that sometimes item on web site will appear to look slightly different from the item you received.
For example: it could be just the same item like on website, but when you see it under different lighting angle it may appear slightly different. Also technical description may not contain color or other parameters. We always recommend you (if you are very specific and want to have actual photos of the items you paid for) to please send us request regarding that and we will reply you before the goods are sent out. We want to help our customers to get them what they need. If both parties agreed, customer may send the package back to us to get replacement.